Technical Service Delivery Manager (IBM AIX)
A leading system integrator company is looking for Technical Service Delivery Manager with solid knowledge in IBM AIX domain.
- Subject Matter Expert in IBM AIX
- Competitive package and benefit
- Career advancement opportunity
- Primary interface for all client contact related to the services contract
- Responsible for ensuring that operation complies with the SLAs in place with the client
- Managing the infrastructure team that handles the day to day operational assignments
- Enforcing compliance with established policies, practices, and processes
- Analyzing and reporting actual to contracted SLA performance levels
- Analyzing the operation for continuous improvement
- Subject Matter Expert in IBM AIX domain
- Bachelor degree in MIS, Computer Science or equivalent
- Leadership of infrastructure teams including management of support teams.
- Experience with delivery services and transitional services.
- Ability to lead, motivate and direct a workgroup.
- Possesses strong product/technology/industry knowledge
- Ability to manage in a matrix environment
- Customer focused
- Good command of English and Cantonese