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10 Aug
2017

Technical Service Delivery Manager (IBM AIX)

A leading system integrator company is looking for Technical Service Delivery Manager with solid knowledge in IBM AIX domain.

  • Subject Matter Expert in IBM AIX
  • Competitive package and benefit
  • Career advancement opportunity

Technology / Systems Support / Asia / Hong Kong / Full Time

Responsibility 
 

  • Primary interface for all client contact related to the services contract
  • Responsible for ensuring that operation complies with the SLAs in place with the client
  • Managing the infrastructure team that handles the day to day operational assignments 
  • Enforcing compliance with established policies, practices, and processes
  • Analyzing and reporting actual to contracted SLA performance levels
  • Analyzing the operation for continuous improvement
  • Subject Matter Expert in IBM AIX domain
Requirement:
 
  • Bachelor degree in MIS, Computer Science or equivalent 
  • Leadership of infrastructure teams including management of support teams.
  • Experience with delivery services and transitional services.
  • Ability to lead, motivate and direct a workgroup.
  • Possesses strong product/technology/industry knowledge
  • Ability to manage in a matrix environment
  • Customer focused
  • Good command of English and Cantonese

Key Information



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Contact Deacon Poon

+852 3579 4630

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