Managed Services

Managed Services

Managed Services


Xpand provides bespoke Managed Services to meet your specific needs. Due to the volume nature of this work, customers enjoy a significant discount on their total cost of recruitment. We also deliver significant improvements in service and delivery. For example, one of our RPO solutions has delivered:

  • *100% of roles filled by the in-house recruitment team
  • *Time to fill reduced from 10 weeks to 3.2 weeks
  • *98% of Hiring Managers believed that recruitment had "significantly improved" with Xpand onsite
  • *Recruitment spend reduced by over 48%
  • *Xpand has delivered EVP workshops, Hiring Manager training workshops, onboarding, off boarding and talent gap analysis

Types of solutions we have previously or currently provide include:

Project Services

These are fixed price, retained project services for bulk recruitment. This usually involves building teams of between 10 to 50. Examples include building new inside sales teams, IT departments and service desks. Depending on your requirements, we can assist in designing the team structure and role descriptions from scratch.

Managed Recruitment Services

A retained, dedicated Account Manager is engaged to manage all recruitment for the customer. These services are delivered onsite on a part-time basis (with flexibility to move to full-time as volume demands). They may or may not include the implementation of recruitment systems.

Recruitment Process Outsourcing (RPO)

  • Here we manage the complete recruitment function for an organisation via an a full-time, dedicated onsite recruitment team. Working as a part of the existing HR function, our responsibilites include:
  • Establishing recruitment systems, processes and procedures
  • Creating job descriptions and job libraries
  • Interview training for Hiring Managers
  • Managing external agency relationships including negotiating standard terms of business and agency submitted candidates
  • All internal and external advertising (including managing internal referral programs)
  • Proactively managing the candidate database which includes building comprehensive talent pools
  • Establishing and managing other channels to market including social media (e.g. Twitter)
  • Consulting around Employment Branding and Candidate Portals (we also provide technology solutions here)

Our Team

We’ve built a dedicated team of world-class researchers that are able to rapidly and accurately locate, profile and approach active and passive talent globally. The team is comprised of dedicated staff across Sydney, Melbourne, Singapore and Hong Kong.

Our Technology

Our Research Team uses market-leading search technologies developed by internationally renowned pioneers of internet based search. Where the technology doesn’t exist, we’ve built our own custom applications and tools that are exclusive to Xpand. These technologies, paired with strong methodologies, enable us to discover information that provides a distinct competitive advantage to our Customers, enabling strategic and / or targeted sourcing without relying on traditional recruitment channels such as advertising or an existing database of candidates.

Research Services Portfolio

Candidate Generation

If you’re not finding the right people from your job advertisements or database, what do you do next? With Candidate Generation we proactively identify potential candidates and then make the first round approach for you. You receive active, qualified candidates that you can then manage through the recruitment process or hold on file for future requirements. As we’re only providing part of the recruitment process, this can save a significant amount on recruitment fees. Please note that we charge per assignment, not per placement.

Market Mapping

Who do you compete with for talent? How much talent exists in your market? Market Mapping Reports provide an insight into talent competitors within a defined market segment. Reports include company name, phone, address, URL, business summary and a list of relevant role types. Reports can be customised to suit your unique requirements.

Competitive Intelligence

This report provides a comprehensive analysis of a specific competitor of interest. A range of reports are available to fit your unique requirements, however all reports include a business overview, organisational and team structures, employee numbers, and names generation where required.

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