Our client is part of the most well known e-commerce group in the world. They have a truly dedicated team who love what they do and they do it well. This particular brand have sky rocketed into contention for being the biggest and best brand in their field.
Role Purpose:
To support the Automotive and Jobs Client Services team in the invoicing, collection and processing of advertising revenue.
Responsible for:
- Will handle inbound phone and email inquiries related to the business clients' billing
- Explaining invoices and payment terms
- Attending to other account inquiries as required
- Will make outbound calls in order to reconcile delinquent accounts
- Contacting clients with overdue account balances to request payments
- Negotiating payment arrangements
- Will liaise with Account Management team on billing and invoicing issues
- Sending invoice copies and account statements
- Gathering information related to any billing disputes and resolving or escalating accordingly
What we want
- At least 12 months experience in a similar role
- Excellent interpersonal skills and ability to work with varied groups to deliver result
- Natural problem solver with a structured approach to collecting facts, logically determining the root cause and identifying ideal solutions
- Demonstrated ability to work independently as well as within a team environment
- Excellent verbal and written communication skills
- Organised with high attention to detail