Cloud Operations Engineer

Location: Melbourne
Reference: 2972307b
This role will contribute to the execution of a multi-cloud strategy through the application of technical knowledge and skill as well as ensuring adherence to all compliance metrics and continuously strive towards innovative improvements and technologies.

What you'll be doing:

  • Ensure that every interaction with the customer is a positive experience;
  • Regular interaction with customers for advice and discussion via email, phone or face to face;
  • Ensure the customer is always completely informed of outcome’s, actions, owners and timelines;
  • Restore all incidents, SRs and SRCs within target restoration times;
  • Take ownership of all identified issues whether in your area or not and ensure all known risks and issues are raised and tracked;
  • Deploy and manage hardware, software and systems to implement high quality, high availability & scalable managed services solutions for customers;
  • Manage customer incidents and service request queue;
  • Conduct root cause analysis on all major outages with focus on reduction of repeating incidents;
  • Provide out of hours provisions as per roster arrangement with other staff
Skill you will have:
  • Support experience with significantly sized user base.
  • Exceptional understanding of specific platform specialisation area including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning;
  • Strong understanding of service monitoring, management;
  • Strong customer communication and documentation skills;
  • Automation Skills.
  • Working knowledge of Public Cloud.
  • Working knowledge of end-to-end services that Interactive provide.
  • Working knowledge in change, incident, configuration and problem management, such as ITIL;
  • Previous experience in infrastructure design, build, deployment and high-availability (including DR) testing.
If this role fits your skill set please apply now! For more information please call Marcus Logan on 0414392281