Customer Service Professional

Location: Sydney
Reference: 2892717
Contact: Heath Burton
Email: email Heath
  • CBD location
  • Amazing Career Defining Opportunity
  • Great $$ + shift Penalties

  
A Customer Service Professional is someone that just gets it, you understand that the customer experience is more than just doing your job. It’s going the extra mile because you love making the customer happy. You understand that you are the face of the business and the impression you leave is critical to your own success.
  
You will be responsible for ensuring customer queries are answered and escalated to the correct Engineering teams or third-party vendors. You will focus on quality, accurate and regular communication with customers from end to end of problem resolution.
  
The first 3 months you will focus on day shift Monday to Friday before moving into the night shift role which is a rotating 4 on 4 off 12 hour shift roster.
  
Who you are:
  • Love learning and have completed tertiary studies
  • Have previous experience within the technology, retail or hospitality space
  • Possess amazing customer service and problem resolution skills
  • Love technology and playing with the latest gadgets
  • Are passionate about delivering customer service
  • Are a confident communicator & methodical thinker
  • Self-motivated, optimistic and with a desire to succeed
  • Constantly striving to improve and unwilling to settle
  • You are a current Australian Citizen due to potential security clearance requirements
  
What you get:
  • The team is Lit!
  • Being part of weekly and monthly recognition and reward programs
  • Ongoing learning and development including industry certifications paid by us
  • Working in a team of like-minded, enthusiastic and driven individuals
  • Excellent opportunity for career progression and advancement
  • Performance based regular pay rises
  • Sydney CBD location
  
This role will benefit your career immensely as every Customer Service Professional is given the path to transfer into the team of their desire within 2 years.
  
How to Apply
Call Heath on 0410 203 574 (outside 830am – 530pm) or 02 8047 4032 to find out more information. Alternatively if you know this role is for you click Apply Now!