Customer Success Manager

Location: Sydney
Reference: 2960077
Salary: $100k - $140k + super + bonuses
Contact: Chloe
Email: email Chloe
The company:
My client are a next generation digital content provider, offering businesses a subscription-based product that can radically change their business. They streamline operations, drive data insights and enable more informed business decisions and cost savings. 

The role:
  • Collaborate with the sales team on account strategy development for assigned customers
  • Understand and define customer vision and strategy for maximizing their investment in the product
  • Communicate the progress of your account plans internally and externally.
  • Be a trusted and knowledgeable advisor and build strong and long-lasting customer relationships.
  • Drive customer success through initial on-boarding, product adoption, retention and growth initiatives to maximize customer investment and optimize customer lifetime value.
  • Promote client satisfaction and loyalty by understanding each business’s unique (and evolving) needs, delivering value and exceeding expectations.
  • Lead and solve conflicts affecting the customer by coordinating, facilitating and operating across internal and external cross-functional partners and relationships to improve and advocate for customer experience.
  • Track accounts to identify churn risk and work proactively to eliminate that risk.
  • Identify and/or develop upsell and renewal opportunities and partner with appropriate teams to progress.
  • Monitor, analyze and interpret trends in customer consumption at every stage of the customer journey and report back to business.
  • Ensure highest level of customer satisfaction across all client accounts and nature customers for advocacy.
About you:
  • Experience working with B2B audiences, preferably with a technology company.
  • Experience in a customer success or account management role in a high-tech company or SaaS environment.
  • Experience with escalation management working with Sales, and Support.
  • Experience in developing and executing customer centric strategies and plans on assigned accounts to maximise the customer value from technology solutions.
  • Excellent program management skills, with a unique blend of creative problem solving, business acumen, and analytical aptitude.
  • Competitive pay, commission, employee shares
  • Flexible working environment, work life balance is a necessity  
  • Opportunities for continued career growth and development
  • Ergonomic workstations with sit stand desks
  • Fortnightly massages
  • Free healthy breakfast, snacks & lunches available in our kitchen with water views
  • An allowance to help you focus on your well being
If this sounds like an opportunity you would be interested in, please send your resume to or call me on 02 8047 4034