Customer Success Manager - FinTech

Location: Sydney
Job Type: Contract
Reference: 2897329
Salary: $70,000 -$75,000 + Superannuation + Bonus
Contact: Charlotte
Email: email Charlotte
This is an exciting opportunity to join a globally known SaaS company in the FinTech space, who have won multiple awards for their culture and employee benefits. You will be part of the Sydney office, working with high performing teams, and working on the most successful product.  

The Role:
This role will be responsible for creating onboarding plans for new customers, provide consultative support and communicating with relevant stakeholders. You will organise complex migrations, as well as identify solutions to customer issues and make appropriate recommendations. You will be able to collaborate with various team members, to drive customer results and satisfaction. 


You Will Have: 
  • Demonstrated experience in a Sales, Customer Success or Service Delivery role and knowledge of the post sales process 
  • Exceptional relationship building and communication skills, with ability to relay technical issues 
  • Excellent problem solving abilities and an analytical mindset 
  • Previous experience in FinTech or Financial Services will be highly regarded 
  • You will have a customer focused background, be self motivated and results driven and able to work autonomously 
Benefits: 
  • Work for a multi-award winning SaaS company 
  • $70,000 - $75,000 + Superannuation + Bonus 
  • Very modern offices, with social and flexible culture
  • 6 month contract role with immediate start and chance to go permanent

If you are interested in the role and keen to know more, please apply today or send your resume to Charlotte at charlotte.johnson@xpand.com.au