Who is it for?

A Leader in the consulting field specializing on data, business & change transformation projects. They work with Global companies across exciting industries.

What you will do?

• You will be responsible for the day-to-day operations, setup and maintenance of the client's product catalog, promotion set-up and tracking for the APAC region.  You will collaborate with and effectively work across divisions, roles and organizations.  Develop strong, positive relationships and maintain effective communication channels
• Thorough knowledge of the Global Commerce platform and the integration between clients in regards to all relevant orders; be able to trouble shoot all order issues
• Maintain the online store catalog; configure products and pricing on the online store; updates product description copy, necessary digital assets, obtains SKUs (product part numbers) for setup and pricelists configuration
• Must understand order flow
• Must understand all Alternate Payment Methods flow (Wire Transfer, etc.)
• Effectively communicates with program management to ensure satisfaction with delivery of project requests
• Identifies and provides first level resolution with customer issues. Suggests solutions and implements if appropriate.  Provides updates on ecommerce Systems and Delivery project activities, online store results and issue resolution
• Support APAC agents sitting in sales hubs and client services
• Maintain user profiles/access levels for APAC agents

What you need to have?

• At least 3 years of relevant experience in a technology driven product and/or service environment
• Excellent time management and organizational skills, including ability to accurately gauge project duration, deliver on deadlines, and manage a workload with possible conflicting priorities.
• Working knowledge of MS Office Suite.
• Bachelor degree or equivalent.
• Experience with international projects, back office order fulfillment or launching a product.
• Previous experience with ecommerce a plus.
• APAC languages a plus

Xpand your job search in the right direction by applying via the links provided. Alternatively, reach out to me at clarisa.ele@xpand.sg
(CEI No: R1107413) Licence No: 07C3147