Experienced Service Designer

Location: Canberra
Job Type: Contract
Reference: 2922124
Contact: Nick Savery
Email: email Nick

This leading Government department is looking for an experienced Service Designer to design new and improved service experiences across a range of programmes and channels.
 
You will lead a number of service design projects including digital transformation initiatives.

You will be required to:
  • Understand user needs and analyse the Department’s operations
  • Design and present future state service experiences by developing artefacts including blueprints, personas, journeys, scenarios and roadmaps
  • Collaborate with a range of stakeholders in an agile environment
  • Support the Department to meet the Digital Service Standard.
Requirements:
  • At least three years of experience designing cross channel service experiences that meet user needs and policy goals for large organisations and Government
  • Experience conducting and interpreting user research and analysing organisational operations to understand the current state of a service.
  • Experience articulating and presenting future state service experiences by developing artefacts including blueprints, personas, journeys, scenarios, and roadmaps.
  • Experience working collaboratively with a range of stakeholders in an agile environment.
  • Experience working on service experiences that are required to meet the Australian Government’s Digital Service Standard.
  • MUST have BASELINE SECURITY CLEARANCE. 
 
If you have the required experience and BASELINE security clearance hit APPLY Today.