Inside Sales Consultant

Location: Singapore
Reference: 2643378
Salary: SGD 5000-7000

The Inside Sales Consultant is responsible for selling to SMB customers via telephone or email.  Sales primarily made through inbound calls as well as outbound call to chat enquiries and marketing activity.  Requires in-depth technical knowledge of the product. Proactively contacts customers for the purpose of identifying and selling new and additional products and upgrades.  May also be involved in order fulfillment, post-sales or administrative related activities and will perform associated Salesforce activity         
Additional responsibilities include updating customer profiles and other system records and recording marketing feedback.  For contacts which are clearly not about  offerings, the Inside Sales Consultant either deals with the immediate need or gets the customer to the appropriate resource. 
  • Determines customer needs in order to understand if our product has impact to them
  • Possesses negotiation skills to profitably direct and manage the customer relationship       
  • Identifies best practices and lessons learned from other customers and shares insights with customers and Intuit       
  • Able to work with customers to identify and resolve issues quickly and ensures organization addresses issue’s root cause       
  • Collaboratively identify priorities and develop solution recommendations with the customer based on expected outcomes       
  • Identifies and considers innovative approaches to situations or problems       
  • Ability to flex from one priority to another role modeling for other employees