IT Trade Floor Support - Global Private Bank - Hong Kong

Location: Hong Kong
Reference: 2438634
My client, a major international Private Bank is currently seeking a skilled Desktop Support Professional to join their team in Hong Kong. Reporting to the Head of IT and providing support to internal users in a fast paced financial business environment you will liaise with various parties to resolve time-critical issue/problems

Responsibilities 
  • Provide IT Onsite Operations and Support to the internal users in a fast paced environment
  • Maintain stable desktop infrastructure and deliver consistency IT services
  • Handle day-to-day events and incidents with proper incident management processes applied so that the service level defined by IT management is met 
  • Supervise local vendors on delivering IT support services
  • Execute certain deployment activities to ensure new/changes to applications are carried out in production and DR environments
  • Provide support and administration for:
      • Server & Hub rooms 
      • Physical cabling
      • Servers Monitoring
      • Storage, backup and data replication system support
      • Certain Networks knowledge
      • End user computing (including desktops, laptops, Blackberry, mobile solutions)
      • 3rd party systems and market data systems like Bloomberg, MarketMap
Your Profile 
  • At least 3 years working experience in a client-facing IT helpdesk environment Tertiary education in IT related areas
  • Proficiency in Microsoft Desktop environment (Windows 2007), with basic understanding of MS Server environment (Server 2008) and Active Directory
  • Broad understanding of networking protocols and administration
  • Client driven with a proactive attitude and work ethics
  • Ability to maintain outstanding service level in time-sensitive situations
  • Capable of training users, resolving problems and handling complaints in a proficient and professional way 
  • Strong command of both spoken and written English and Cantonese with Mandarin an added advantage 
Xpand your job search in the right direction by applying via the links provided. If you have any difficulties doing so, you may also call Philip Quinn on +852 3579 4656 or email to philip.quinn@xpand.com.hk #LI-PQ1