Lead UX Designer - Strategic

Location: Melbourne
Job Type: Contract
Reference: 2943546
About the Company:
The client is a large financial organisation in Melbourne’s CBD. Their mature design department values HCD, innovation and customer research. The collaborative culture embraces new ideas and hard work while maintaining a good work / life balance. There are regular team-building events on and off-site.   

About the Role:
You will map current state flows, identify experience gaps and work with the team to set the strategic, future-state design direction for the service. You will be supported by a cross-disciplinary team consisting of product owners, SMEs, service design leads and developers. You’ll lead a small team of designers so leadership skills are a must.
  • Create current-state task/scenario flows
  • Map banker journeys with pain-points and opportunities identified
  • Make recommendations and create a road-map of near-term improvements based on findings
  • Create future state journeys that ameliorate pain-points & capitalise on opportunities
  • Create a road-map to get to the future state.
  • Strong experience gathering and evaluating user requirements
  • Comfortable collaborating with product managers and engineers
  • Able conduct user interviews, data analysis, and contextual enquiries
  • Strong work flow and scenario mapping experience
  • Strong understanding of future trends that will impact the financial services industries
  • Knowledge of emerging technologies such as AI and machine learning
  • Adaptability
  • Comfortable with ambiguity
  • Strong communication, collaboration and teamwork
  • Stakeholder management
  • Problem-solving
  • Design thinking
  • A user-centric mindset
  • Attention to detail
  • Creative and analytical approach
  • Understanding of design principles
  • Leadership
  • Proficient with Sketch, InVision, Adobe InDesign, Illustrator, Zeplin
  • Understanding of business metrics
  • Able to translate company goals and objectives into digital experiences


  • 6-month initial contract with likely extensions
  • Collaborative working environment
  • Mature practice of over 100 designers
  • Work with some of Melbourne’s best design talent
  • Good work / life balance
  • Regular team building events
  • Ongoing training and support
How to Apply
Apply now or email your resume and portfolio to Joanna.corner@xpand.com.au