Operations Manager - Web Platform

Location: Sydney
Reference: 2622136k
Salary: + Bonus
Contact: Tyler Swan
Email: email Tyler
The Company
One of the four largest financial institutions in Australia in terms of market capitalisation, earnings and customers.
  
The Role
The Operations Manager has Business accountability for day-to-day management and service quality of secure and unsecure digital channels
  • Accountable for managing business support for secure/unsecure digital channels.
  • Managing a team of 9.
  • Accountable for digital channel SME related escalation queries from stakeholders, advisers and customers.
  • Accountable for business acceptance of change delivery into BAU for Digital change initiatives.
  • Providing BAU input/representation into Wealth Digital change initiatives.
  • Proactively managing risk.
Requirements
  • Excellent internal and external communication skills.
  • A mindset of continuous improvement and innovation
  • Experience in the financial services industry.
  • A degree in a business related discipline.
  • 5+ year’s experience in the financial services industry.
  • Operational support experience round a web application.
  • Experience managing a similar size team.
Benefits
  • Flexible working environment with the ability to work remotely
  • Company paid childcare
If you have any additional questions please contact Tyler Swan on 02 8047 4002