Program Manager

Location: Singapore
Reference: 2616714
Salary: SGD4,000 - SGD7,000 Monthly
Contact: Koesch Maceda
Email: email Koesch
Xpand is looking to hire a Program Manager to work on technology client's startup program. As a Program Manager, you will communicate customer suggestions and provide ideas for product improvement, along with expanding our community members base and generate community awareness.
 
This is a 6 months contract based in Singapore
 
Responsibilities:
-Will be the first point of contact for startups and partners that have had any type of operational issue with our startup program - issues may range from extension requests, billing issues, transfer of credits, confusion in using our software tool, etc.
-We expect this person to respond promptly, professionally and to quickly work to resolve these issues or escalate them as needed.
-They will report weekly on response time, resolution time and satisfaction of the customers
- They will be responsible for support, quality assurance, and reporting.

 
Requirements:
- 4+ years experience is required in operations and support
- Excellent communication skills as this role will communicate with external partners.
- Attention to detail and a knack for creating new processes that scale.
Preferred skills:
- Experience working at or closely with the startup and venture community is highly preferred.
 
 
Interested candidates can send their CVs to Koeschnake Maceda to koeschnake.maceda@xpand.sg. CEI No: R1548053 | Licence No: 07C3147

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