Senior Production Support Manager - Global FinTech - APAC Lead

Location: Hong Kong
Reference: 2588126
Contact: Philip Quinn
Email: email Philip
My client, a leading Global FinTech Product Provider, specialising in banking and
insurance technologies, is currently seeking an experienced Production Support Manager to join their Hong Kong team. Working with a number of Tier 1 International Banks and Insurance clients and reporting to the APAC Senior Technology Management, you will be responsible for the following:

  • Build and manage the Regional Production Support team
  • Ensure that client requirements and policies are met
  • Responsible for Support contract services in the region (planing and execution)
  • Plan, direct and control Production Support strategies and budget for the region
  • Lead and actively participate in investigation of severe incidents and RCA
  • Ensure a smooth transition from pre-production to production phase
  • Support Delivery teams for management of risks once solutions are in production
  • Instil and maintain and excellent level of client management adherence throughout the team
  • Prepare internal periodical reports on Support services
  • Collaborate in the preparation of commercial offerings related to Support services
  • University degree in IT or related discipline with min. 5 years of relevant management experience in Production Support or Software Development
  • Previous experience of working in a Client Service/Support within a Banking or Insurance environment is a plus
  • Good experience with System Integration, mobile apps, Web applications, database and product based development
  • Strong attitude to following and improving policies and company methodologies with excellent personality and leadership capability
  • Skilled at communicating effectively with clients vendors and senior internal stakeholders 
  • The ability to adapt and learn quickly in rapidly evolving environments / situations and quickly recognise system deficiencies and choose effective solutions
  • High cost consciousness to work within approved budget
  • Fluent English, both written and spoken Cantonese and / or Mandarin a plus
Xpand your job search in the right direction by applying via the links provided. If you have any difficulties doing so, you may also call Philip Quinn on +852 3579 4656 or email to #LI-PQ1