Senior support analyst (applications)

Location: Melbourne
Reference: 2412358qa
Who it's with:
A leading financial institution is looking for the expert skills of an experienced Senior support analyst to join their high performing team on a permanent basis. 

What you'll be doing:
  • Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem management best practices.
  • Complete the necessary documentation to track and close support tickets and be on top of status updates to business users and management
  • Drive continuous improvement opportunities i.e. event monitoring and alerting, automate the manual activities whenever possible, etc.
  • Collaborate with business partners, third party vendors, and technology groups to facilitate the support process and work toward issue resolution.
  • Work closely with project teams, provide the suggestion, support and assist with software releases and roll-outs in production environment, as needed, according to Change Management best practices.
  • Escalate of requests / incidents to the Production Support Manager as appropriate.
  • Participate in the on-call production support duty rotation after hours and at weekends  
What you'll need:

  • Development background with 5 or more years of experience
  • In-depth experience and understanding of JAVA, C# & .NET
  • Strong understanding of multiple OS environments (Linux, Windows)
  • Strong understanding and experience of DB environments and queries (Oracle, Sybase, Postgres, SQL Server).
  • Strong problem solving skills and experienced in providing support in a fast paced environment.
  • Experience with shell scripting, network and middleware 
  • Ability to automate any manual tasks  
Why you'll want it:
A fantastic and challenging opportunity to work for a market leading financial institution in the Melbourne CBD on a permanent basis as part of a new and growing team.

Please APPLY NOW or call Will on 8637 7304 for more info