Senior Technical Support - (Calypso)

Location: Australia
Job Type: Permanent
Reference: 2719491
The Calypso Asset Team is part of Banking Products, Markets & Operations (BPMO) which is accountable for the plan, build and run of the technology services and engagement into Products and Markets, and Operations. The Calypso application is a Cat-A system providing a front-to-back straight-though-processing solution to support the FICC and Treasury businesses globally.

What will you be doing?
You'll be working in a small, highly motivated team providing first line technical and functional support of the Calypso application and associated technical services.
  • Providing user support across front and back office as well as technical maintenance of the application
  • Investigate issues as and when they occur, participating in root cause analysis, and implementing resolutions in a timely manner
  • Proactively managing risk by meeting all policy and compliance requirements; performing controls and adhering to process and procedures pertinent to the role
  • Collaborating with business partners, third party vendors, and technology groups to facilitate the support process and work toward issue resolution
  • Involvement in the delivery of key change initiatives for the bank
  • Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management
What do we need from you?
  • At least three years of experience in application development, technology support or system administration
  • Experience in the banking industry and understanding of technology operations in  Australian financial institutions highly desirable
  • Tertiary qualifications in Technology discipline or related field
  • Strong problem solving skills and experienced in providing support in a fast paced environment
  • Strong technical background with experience with exposure to Calypso or related technologies desirable
  • Strong stakeholder management skills and the ability to document and explain complex processes and concepts
  • Self-motivated. Takes significant ongoing responsibility for assignments
 If you are interested in this role, please APPLY NOW or call Will McGreal for more info - 03 8637 7304