Senior Workplace Tech Support

Location: Australia
Job Type: Permanent
Reference: 3025080
Salary: $80,000 +
Geraint Cooper
Email: email Geraint
See Geraint other jobs
We are looking to attract a passionate and dedicated Senior Workplace Technology Specialist to provide support to our internal users, and provide technical leadership to the team.
Reporting to the Workplace Technology Manager, you’ll be responsible for providing an awesome customer service experience to our internal and external customers, balancing people with process.

Key Accountabilities
  • Provide 2nd level support for Windows, Mac and mobile support (Apple and Android)
  • Provide technical guidance and support to the Workplace Technology team
  • Provide direction on hardware, drivers, firmware, and settings to ensure a consistent stable experience for our customers
  • Proven ability to quickly and methodically troubleshoot and resolve complex technical issues
  • Provide superior proactive hardware and software support/installation and maintenance
  • Maintain inventory of all end user equipment
  • Ownership of Incidents and Requests from start till resolution to include updating the customer throughout the lifecycle of the ticket with clear and concise messaging
  • Ability to research subjects, with a commitment to provide continuous improvement
  • Ability to work autonomously and as part of a team
  • Strong customer service skills in satisfying customer expectations
  • Support additional Workplace Technology business and operations as they arise.
  • Able to remotely support teams and business as required via tools such as AWS Workspace

You will have

  • 3-5 years’ experience in a similar role
  • Excellent knowledge of Windows and Mac hardware
  • Excellent knowledge of hardware internal components
  • Hands-on hardware and troubleshooting experience
  • Working technical tools, components and peripheral accessories
  • Excellent Customer Service and Communication skills is essential
  • Experience with Mobility, Remote Access, Proxies, Networking and Security
  • Experience with Contact Centre Telephony
  • Good understanding and experience with AD/GPO/SCCM/JAMF
  • Good understanding of Microsoft Office 365
  • Understanding of PowerShell scripting
  • The ability to resolve incidents in a structured repeatable manner not through the use of point solutions
  • Strong understanding of user access management principles (including user, groups, privileges, permissions)

What's in it for you?

If you believe this role is for you, please apply by sending your CV via the big button below