Technical Program Manager (Android)

Location: Hong Kong
Reference: 2607893
You’ll be working with the US team to support partner facing products 

Top 3 Daily Responsibilities: 
1. Review support questions sent by partners to the support alias & respond as needed 
2. Triage bugs and respond to partners with their support requests 
3. Identify and improve the partner facing documentation 

Additional Responsibilities: 
- Provide superior technical support and build successful long term relationships with both internal and external clients for internal workflow applications and sales tools. 
- Troubleshoot, escalate and respond to product support requests from advertisers and sales teams. Communicate effectively with engineering and other technical groups to enhance products and resolve customer issues. 
- Implement, troubleshoot, and support cloud service for partners and other Internet-based applications and analyze support data to identify trends and communicate actionable insights to product stakeholders. 
- Develop training materials and documentation. 
- Balance priorities across partners & internal teams 

Required Qualifications: 
- BA/BS degree Computer Science and/ or equivalent practical experience 
- Experience in technical support, QA, or workflow support and strong analytical, troubleshooting and problem-solving skills. 
- Ability to interface with engineering teams. 
- Internet technologies such as Java, JavaScript, HTML, SQL databases and scripting languages such as PHP, Python. 
- Proficiencies working with Android devices, MS Office and/or Google Docs & bug tracking systems 
- Ability of manage, prioritize and deliver on conflicting priorities 
- Excellent verbal and written communication skills to create documentation (docs, sheets) 
- Ability to learn new tools and technologies. 
- Expectation of complete confidentiality