Technical Support Engineer - Hedge Fund - Hong Kong

Location: Hong Kong
Job Type: Permanent
Reference: 2952949
Salary: Excellent Base and Bonuses
My client, a leading global multi-billion dollar buy-side firm, is currently seeking an experienced Application/Technical Support candidate to join their team in Hong Kong. Reporting to the CTO and other Technical Team Leads you will be responsible for the following: 

Responsibilities
  • You will work closely with:
o Trading desk, operation and risk teams to investigate issues  
o Software engineering to improve production processes and resolutions
o Business users to understand their issues and improve resolution time
  • Perform root cause analysis/resolution and write post-mortem reports
  • Receive queries from the fund teams (research, compliance, risk, etc) and route them to the correct team if needed
  • Identify and code improvements that will improve and ease the work of the support team
Requirements 
  • Around 3 years' experience, ideally from a Trading Floor, however, non-finance background candidates, with strong tech skills and serious interest in finance, will also be considered 
  • experience supporting office technologies such as Desktops, MS Windows, Phones etc. also considered 
  • Strong Linux skills and scripting language proficiency (Perl, Shell)
  • Passionate about deeply investigating issues and problems, and a fast learner - that's a real key point for this hire
  • Fluent English verbal and written communication skills
 Bonus attributes 
  • Solid knowledge of Trading protocols such as FIX, OUCH, OM Financial instrument trade flow familiarity
  • Strong Python proficiency including client-server socket development, object oriented methodology, native python and foreign ctypes function libraries
Xpand your job search in the right direction by applying via the links provided. If you have any difficulties doing so, you may also call Philip on +852 3579 4656 or email to philip.quinn@xpand.com.hk