Technical Support Engineer

Location: Sydney
Reference: 2902963
Salary: $90,000 - $95,000 + Superannuation + Benefits
Charlotte Johnson
Email: email Charlotte
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This is an exciting opportunity to join a market leading SaaS vendor, in their Global Support team as a Technical Support Engineer, based in the Sydney CBD. Join an organisation changing the way the world consumes multimedia. You will be charged with building infrastructure, products and maintaining existing technical environments.

The Role:
Your primary purpose will be to ensure customer success through delivery of world class customer support. To deliver this service you will have time to build knowledge and become an expert on the technical environments infrastructure and software architecture.
You will work with other Developers directly to troubleshoot issues across their coding, problems with connectivity across networking and integration (API's). This requires someone with a broad technical skill set and strong problem solving skills. 

You Will Have:
  • Solid knowledge of of internet technologies, including browsers, networks, servers and firewalls 
  • Demonstrated experience working in a technical support role, resolving issues with a customer focus
  • Strong experience working within Internet, Mobile & Digital Online Media technologies.
  • Working knowledge of JavaScript, HTML & CSS will be highly desirable
  • Exposure to working with iOS and Android Development is highly desired, as well as understanding of RESTful APIs, Data Collection Tools
  • The ability to translate and communicate technical concepts concisely and effectively 
  • A Bachelor Degree in Computer Science or equivalent 

Technical Experience
  • Strong technology background with a comprehensive knowledge of Internet, Mobile and Digital
  • Proficient in web-based technologies, including HTML, XML, CSS, and JavaScript
  • Familiarity and working knowledge of RESTful API use and data collection tools
  • Familiarity and working knowledge of rich media applications
  • Familiarity and working knowledge with CDN infrastructures
  • Familiarity and working knowledge with Cloud computing (i.e. AWS, S3, Cloudfront)
  • Any knowledge of online video, live streaming, video encoding applications, technoliges that impact online media such as networking, servers, etc
  • Any knowledge of video ad serving technologies such as VAST, VPAID or VMAP would be seen favourably
The Benefits:
  • Excellent opportunity to work for a globally known SaaS vendor in their Sydney office 
  • $90,000 - $95,000 + Superannuation
  • Exposure to a global team and innovative, social company culture 
If you are interested and keen to know more, please get in touch today and apply or send your resume to Charlotte - charlotte.johnson@xpand.com.au