Technical Support Representative

Location: Singapore
Reference: 2640238
Salary: SGD3,800 Monthly
Contact: Koesch Maceda
Xpand is looking to hire a Technical Support Representative to work on technology client's onboarding of publishers. . The project will mostly focus on International markets of Search Content products to support fast internationalization of Digital News Initiative and the company focus in NBU markets such as India. 

This is a 12 months contract based in Singapore.

Responsibilities:
  • Partner support for Narrative News
  • Assist partners, through BD, review, test and setup their feeds in News Server API
  • Assist partners in modifying their feeds setup
  • Troubleshoot partner issues and liaise with Product/ENG via buganizer when necessary
  • Ensure quality of feeds for launch and post-launch
  • Partner support for Newsstand/News360
  • Help with partner onboardings for News 360
  • Assist SPM/partners in implementing media contents through News 360
  • Troubleshoot partner issues and liaise with Product/ENG via buganizer when necessary
  • Troubleshoot any other 3p content integration issues into News 360
  • Ensure quality of editions for launch and post-launch
  • Support for other Search Content products as needed
Requirements:
  • The candidate needs to be proficient in English and be able to work from Singapore  office. In addition, they should be able to perform all activities mentioned above and be flexible to adjust to project updates and workflow prioritization as advised by the Search Content global team.
  • Technical Knowledge. Knowledge of HTML5, CSS, XML/RSS, JavaScript, SQL, WordPress. Overall familiarity with the web and web publishing
  • Due to market focus, additional language such as Hindi will be preferred.
Interested candidates can send their CV to Koeschnake Maceda at koeschnake.maceda@xpand.sg CEI No: R1548053 | Licence No: 07C3147