This company deliver engaging customer experiences for some of the largest global brands. Specialising in CX strategy, Service Design and Innovation, they are advocates for research, evidence-based processes and HCD thinking.
To support substantial business growth in the Asia Pacific region, you will deliver on the collaborative vision of client engagements across multiple projects, channels and touchpoints. You will gain more user research experience and build your portfolio with financial, government and technology clients, across mobile and web.
As a consultant, you will advise clients on a strategic level and add real insight and value (this is not a bodyshop.) You will create high quality, user-centred solutions that align with strategic objectives and produce tangible results.
You will be creative, down-to-earth, enthusiastic and self-motivated. In reward for your hard work, you will receive a range of benefits, ongoing career development and a friendly, collaborative work environment.
You will primarily be on-site with the client you are assigned to but there will be regular back-to-base days and regular social activities and support from your agency family.
As a trusted advisor to the client, your responsibilities will include participating in user research, information design, interaction design and prototyping (Sketch, Axure or similar) activities as well as the planning and facilitation of workshops and user testing. You’ll work with internal and external UX, Visual Design and Development teams to deliver practical solutions. You’ll be a team player but may also be required to work autonomously from time to time.
-Contribute to the planning and creation of engaging service solutions, incorporating the vision, business goals and objectives of the client
-Help plan and facilitate workshops to assist them in developing and articulating a user-led service strategy
-Contribute to project-specific design solutions
-Participate in discussions with clients, stakeholders and customers to understand and define project vision, purpose, strategic directives and priorities.
-Help analyse and synthesise discussions to present back to stakeholders and the project team
-Lead and/or participate in insights-gathering activities such as user research (user interviews, diary studies, analysis of prior research, etc.) or stakeholder workshops. Analyse and synthesise findings and prepare recommendations for action
-Create or participate in the creation of UX/CX artefacts including personas, customer journey maps, information architecture and user/screen flows
-Develop low, mid and high-fidelity wireframes and prototypes (Sketch, Axure and/or proto.io experience required). Familiarity with cross-channel and responsive design highly desired
-Help plan, conduct and/or observe user testing activities using project-appropriate techniques and methods. Analyse and synthesise findings to present to clients and inform the design process
-Draw on working knowledge of web and mobile accessibility principles (W3C accessibility standards)
-Work collaboratively with other team members including visual designers, researchers, technologists, project managers, line managers, vendors and suppliers to help align activities to a user-led service strategy
If you are interested, please apply now or email your resume and portfolio to Joanna.firstname.lastname@example.org
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