Vertical Planning & Operations Senior Manager

Location: Singapore
Job Type: Permanent
Reference: 2899394
Who is it for?
Our client is a world leading travel activities and services booking platforms.  They are looking for a Vertical Planning & Operations Manager / Director who will lead grow the specific business vertical
What will you do?

  • Lead our client’s multi-million USD tours & experiences business globally and grow it into a world leader
  • Drive commercial success and user experience improvements for the category
  • Conduct market research, spearhead new business models and develop scalable ways to replicate best practices globally
  • Collaborate with regional business development teams to acquire valuable service providers
  • Lead initiatives and work with regional & cross-departmental teams to up level product performance such as product design, inventory availability & costs, content, cancellation privilege, instant confirmation etc
  • Develop metrics to track service levels as well as standard operating procedures to improve the quality of a large number of service providers
  • Work with our tech product management team to improve the usability of booking processes on our client’s mobile app, website, and other distribution channels.

What will you need?
  • 7 years in the travel, mobility, e-commerce, or tech startup operations
  • Track records of growing a multi-million USD business portfolio and successfully driving cross-departmental projects are preferred
  • At least 3 years of team management experience
  • Fluent spoken and written English. Fluent Chinese is a plus.
  • Bachelor's degree or above
  • Eager to work in a small team and fast-paced environment
  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that’s not afraid to work independently when required
  • Globally-minded and comfortable working with people from different cultural background and in different time zones